Q. Do I need to make an appointment for services?
A. Although we can sometimes accommodate “walk-ins,” Arám is set up for pre-scheduled appointments.
Q. How far in advance do I need to schedule appointments?
A. We usually suggest scheduling two or three weeks in advance of your desired date for hair services and spa treatments. Bookings for nail services can often be scheduled 1-2 days in adavnce. Keep in mind also that packages & group bookings take longer to coordinate, so you’ll probably want to allow a 3-4 weeks for the best selection of times and services.
Q. What happens if I am late for my appointment?
A. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you & our staff on schedule. Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time, especially if the client is more than ten minutes late. Please note that the client is responsible for payment for the scheduled service, not the time that was given.
Q. What if my technician or therapist is running late?
A. Unfortunately, sometimes timing issues occur that are beyond our control. When a service starts late due to a technician or staff member issue, we will make every attempt to give the client the full service. If timing issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client’s satisfaction.
Q. What is your cancellation policy?
A. We understand that things happen which may prevent you from keeping a scheduled appointment. We ask that if possible you give at least 24 hours notice in the event of an appointment change or cancellation. Without proper notice of cancellations, service providers are unable to rebook these appointments with other clients or services. We greatly appreciate your understanding and cooperation!
Q. Should I tip my therapist or technician?
A. While tipping is not required or expected, it is always appreciated by staff members. If you feel you have received good service, you are welcome to show it by offering a gratuity to any staff members who assisted you.
Q. How much should I tip?
A. Most clients tip for spa services in the same way that they would in a restaurant…usually at a rate of 10 – 20%.
Q. Is childcare available?
A. While we do everything possible to accommodate the needs of our clients, we are not able to offer childcare at Arám. As such, we ask that all clients make outside arrangements for childcare during appointments.
Q. Do you allow cell phones in the spa?
A. For the enjoyment & comfort of all clients at Arám, we ask that all cell phones and pagers are turned off in the spa & reception areas of Arám. If an emergency arises, please keep any conversations as quiet & brief as possible.
Q. Do you offer refunds on retail merchandise?
A. We stand behind our products 100% and we strive to offer the highest level of satisfaction to our clients. If you do not like a product we will be happy to offer a full refund for the item.
If you have concerns that are not addressed here, please feel free to email us at firstname.lastname@example.org or call us at 843.881.0855.