Frequently Asked Questions
Q. Do I need to make an appointment for services?
A. Although we can sometimes accommodate "walk-ins," Arám is set up for pre-scheduled appointments. This is especially true if you need a specific time or prefer a certain therapist for your services. Appointments for services & packages can be reserved with a valid credit card number.
Q. How far in advance do I need to schedule appointments?
A. We usually suggest scheduling two or three days in advance of your desired date. Keep in mind also that packages & group bookings take longer to coordinate, so you'll probably want to allow a week or two for the best selection of times and services.
Q. What happens if I am late for my appointment?
A. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you & our staff on schedule. Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time, especially if the client is more than ten minutes late. Please note that the client is responsible for payment for the scheduled service, not the time that was given.
In the case of a package, we will generally cut the service time of the first scheduled service to keep the other services on time. Again, the client is responsible for payment of the scheduled services.
Q. What if my technician or therapist is running late?
A. Unfortunately, sometimes timing issues occur that are beyond our control. When a service starts late due to a technician or staff member issue, we will make every attempt to give the client the full service. If timing issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client's satisfaction.
Q. What is your cancellation policy?
A. Effective January 1, 2008, Arám Day Spa will require a credit card deposit to guarantee all appointments for services & packages. In the event of an appointment change or cancellation of less than 24 hours or "no-show" for any or all services, the credit card on file will be charged a half fee for all services canceled or changed. For group bookings, one credit card number may be given to secure the appointments but will be charged for any cancellations or no-shows within the group. This policy has been established to insure that our service providers are compensated for the time they set aside for our clients & their guests ahead of other clients. Without proper notice of cancellations, these service providers are unable to rebook these appointments with other clients or services.
Please schedule your appointments with care & be sure to give 24 hours notice on all cancellations or service changes. We greatly appreciate your understanding and cooperation!
Q. Once I see a certain therapist or technician, am I required to see them exclusively?
A. No. While we certainly encourage relationship building between each technician & their regular clients, we encourage our customers to try working with different staff members. Each staff member has their own personality, style & specific areas of expertise, so it is only natural to want to find the person or persons who best suit your specific needs. The bottom line is that we want you to be happy with your services as well as your service provider!
Q. Should I tip my therapist or technician?
A. While tipping is not required or expected, it is always appreciated by staff members. If you feel you have received good service, you are welcome to show it by offering a gratuity to any staff members who assisted you.
Q. How much should I tip?
A. Most clients tip for spa services in the same way that they would in a restaurant...usually at a rate of 10 - 20%. Tip envelopes are available at our front desk for cash tips. Gratuities may also be added to your check or credit card & will be distributed to the appropriate staff members.
Q. Is childcare available?
A. While we do everything possible to accommodate the needs of our clients, we are not able to offer childcare at Arám. As such, we ask that all clients make outside arrangements for childcare during spa appointments. If this is not possible & your child must come with you to your appointment, we ask that they stay with you as we are not able to supervise little ones. For the enjoyment of all spa guests, we also ask that children (and adults) use their "spa voice" at all times in the spa.
Q. Do you allow cell phones in the spa?
A. For the enjoyment & comfort of all clients at Arám, we ask that all cell phones and pagers are turned off in the spa & reception areas of Arám. If an emergency arises, please keep any conversations as quiet & brief as possible.
Q. Do you offer refunds on retail merchandise or gift certificates?
A. It is our policy to exchange any product purchased for a full store credit within a 2 week period of the purchase provided that no more than %10 of the product has been used. If it has been longer than 2 weeks since the purchase or more than %10 of the product has been used, a partial credit may be given to be decided on a case by case basis. PROOF OF PURCHASE IS REQUIRED! Sorry, we do not offer refunds on retail purchases.
We do not offer refunds on gift certificate purchases, but will gladly transfer the certificate to another individual with the return of the original gift certificate.
If you have concerns that are not addressed here, please feel free to email us at info@aramdayspa.com or call us at 843.881.0855