We love questions
Q. Do I need to make an appointment for services?
A. Arám is set up for pre-scheduled appointments and cannot typically accommodate walk-in appointments.
Q. How far in advance do I need to schedule appointments?
A. We usually suggest scheduling two or three weeks in advance of your desired date for hair services and spa treatments. Bookings for nail services can often be scheduled 1-2 days in advance, however our nail technician is only in-house on Tuesdays. Due to the small and intimate nature of our spa we cannot accommodate group bookings.
Q. What happens if I am late for my appointment?
A. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed. Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time. Please note that the client is responsible for payment for the scheduled service, not the time that was given.
Q. What if my technician or therapist is running late?
A. Unfortunately, sometimes timing issues occur that are beyond our control. When a service starts late due to a technician or staff member issue, we will make every attempt to give the client the full service. If timing issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client’s satisfaction.
Q. What is your cancellation policy?
A. We understand that things happen which may prevent you from keeping a scheduled appointment. We ask that if possible you give at least 24 hours notice in the event of an appointment change or cancellation. Without proper notice of cancellations, service providers are unable to re-book these appointments with other clients or services. We greatly appreciate your understanding and cooperation!
Q. May I bring small children to my appointment?
A. To maintain a relaxing and peaceful environment for all guests, we ask that all clients make outside arrangements for childcare during appointments.
Q. Do you allow cell phones in the spa?
A. For the enjoyment & comfort of all clients, we ask that all cell phones and tablets are silenced in the spa & reception areas of Arám.
Q. Do you offer refunds on retail merchandise?
A. We stand behind our products 100% and we strive to offer the highest level of satisfaction to our clients. If you do not like a product we will be happy to offer a full refund for the item.